Polityka zwrotu kosztów

Nordsign sells exclusively to businesses purchasing for business purposes. This policy applies to orders placed through nordsign.dk.

Returns and exchanges

We do not accept returns or exchanges of correctly supplied, non-defective goods. This applies to both standard products and custom-made or printed products, including unused goods in their original packaging.

We do not offer refunds for a change of mind, ordering errors made by the customer or goods that are no longer required.

Order cancellation and changes

Once Nordsign has confirmed your order in writing, the order is binding and cannot be cancelled at your request, even if production or dispatch has not yet begun.

Any requested changes require our written approval and may affect the price and delivery schedule.

Damaged, defective or incorrect goods

Please inspect your order on receipt and notify us promptly of any damage, defects, shortages or incorrect goods. For an issue discovered later, contact us promptly after discovery.

Email sale@nordsign.com with your order number, a description of the issue and relevant photographs. Please retain the goods and packaging while we assess the claim.

We will investigate and resolve valid claims in accordance with the agreed sales terms and applicable law. Depending on the circumstances, this may involve repair, replacement, a price reduction or a refund.

Do not send goods back without contacting us first. If a return is required for an accepted claim, we will provide the return address and instructions and arrange or cover the agreed return shipping.

Refunds

Refunds are only issued where due in connection with a valid claim, required by applicable law or otherwise agreed by Nordsign in writing.

Once a refund is approved, we will process it within 10 business days using the original payment method, unless otherwise agreed. Your bank or payment provider may require additional processing time.

Business purchases and statutory rights

The consumer 14-day cooling-off period does not apply to business-to-business purchases.

The restrictions on returns and cancellation do not limit your rights in relation to defective goods, non-delivery or other breach of contract under the agreed terms and applicable law.

For questions or claims, contact sale@nordsign.com.